Skip to content
Max Media Hub home

Frequently asked questions

Straight answers, no jargon.

Search below or pick a topic. If your question isn't here, ask us on a free call or on WhatsApp.

General

What does Max Media Hub do?

Max Media Hub builds websites, runs ads and SEO, sets up apps, CRMs, AI voice calling and missed-call text back, and handles print, all for local businesses in the Greater Toronto Area. One team covers both your digital and your print.

Where are you based, and who do you work with?

We're based in Mississauga, Ontario, and work with local businesses across the GTA: restaurants, salons, clinics, repair shops, retailers, home-based sellers and small Shopify stores.

How much does it cost?

Every business needs something different, so we quote after a free discovery call. You'll know the price before any work starts.

Is ad spend included in your fee?

No. Your ad spend is paid directly to the ad platform, such as Meta or Google. Our management fee is separate.

Do you do print as well as digital?

Yes. We print business cards, flyers, menus, brochures, booklets, labels, packaging and more through our trade print partner, with rush turnaround available. Print is quoted on request.

Do I need to be technical?

Not at all. We explain everything in plain language, do the technical work for you, and show you how to make simple updates yourself.

Pricing & packages

Why don't you show prices?

Every business needs a different mix, so we quote after a free discovery call. You'll get a clear price before any work starts.

Can I change or add to a package?

Yes. Packages are a starting point. We can add or swap services, including print, Missed Call Text Back or the Review & Menu add-on.

Is ad spend included?

No. Ad spend is paid directly to the ad platform, such as Meta or Google. Our management fee is separate.

Can I buy a single service instead of a package?

Yes. Every service is available on its own. Packages simply bundle what most businesses need together.

Website Building

Can I update the website myself?

Yes. Simple things like text, photos, menus and opening hours can be changed by you, and we show you how. We can also do updates for you on a Care Plan.

Will my website work well on phones?

Yes. Most of your visitors are on a phone, so we design for small screens first and then scale up for computers.

I already have a website. Can you redesign it?

Yes. We can redesign it and move your content, pages and domain over carefully so you don't lose what's already working.

How much does a website cost?

It depends on the type of site and what it needs to do, so we quote after a free discovery call. You'll know the price before any work starts.

CRM Building

Do I need to be good with computers to use a CRM?

No. We keep it simple, set it up for you, and train you on the few screens you'll actually use.

Can you bring in my existing customer list?

Yes. We clean up and import your existing contacts, as long as they're your own customers.

Can follow-ups go out on WhatsApp?

Yes. We can set up WhatsApp follow-up flows, plus text and email reminders, with an easy way for customers to opt out.

Software & App Development

Can one app work on both Android and iPhone?

Yes. We build cross-platform apps, so one build runs on both Android and iPhone.

Do I own the app?

We'll agree ownership clearly in writing before work starts, so you know exactly what's yours.

Can it take payments or send texts and emails?

Yes. We connect payments, maps, email and SMS services so your app can do the jobs you need.

Paid Ads Management

Is ad spend included in your fee?

No. Your ad spend goes directly to the ad platform. Our management fee is separate.

Which platform should I advertise on?

It depends on your customers. Restaurants and salons often do well on Instagram and Facebook; trades and clinics often start with Google. We'll recommend a mix on your discovery call.

What is retargeting?

Showing ads to people who already visited your site or added something to their cart, to remind them to come back.

SEO + AEO

What's the difference between SEO and AEO?

SEO helps you rank on Google. AEO helps AI assistants like ChatGPT find, understand and mention your business. We do both together.

How does the page-2 rescue work?

Each month we find your pages sitting on Google's second page, add links to them from your other pages, refresh their titles, and ask Google to look again.

Can you guarantee a #1 ranking?

No one honestly can. What we can promise is steady, transparent work and a clear monthly report on what changed.

AI Voice Calling

Will callers know it's an AI?

We set it up to be friendly and clear, and we recommend it introduces itself as your virtual assistant.

Can it book appointments into my calendar?

Yes. It can book into your calendar and send reminders, so you just see the bookings appear.

How is it different from Missed Call Text Back?

AI Voice Calling answers the call and has a conversation. Missed Call Text Back sends the caller a text when you can't pick up. Many businesses start with the text and add voice later.

Missed Call Text Back

Do I need a new phone number?

No. Missed Call Text Back works with your existing business number.

Can customers reply to the text?

Yes. Replies come straight to you, or into your CRM if you use one, so you can pick up the conversation.

How is it different from AI Voice Calling?

Missed Call Text Back sends a text when you can't answer. AI Voice Calling answers the call itself. They work well together.

E-commerce Setup

Should I sell on my own site, Etsy or Amazon?

Each has pros and cons. Your own site keeps more of each sale; Etsy and Amazon bring ready-made shoppers. Many sellers use more than one, and we'll help you choose.

Can you help with product photos?

Yes. We help with product photos and write clear descriptions that help people buy.

Do you set up sales tax?

We set up tax collection in your store based on the information you and your accountant provide.

Digital Menus, QR + NFC & Reviews

What is NFC?

It's the same tap technology used for contactless payments. Customers tap their phone on the stand and your menu or review page opens. No app needed.

Can I update prices myself?

Yes. You can change items and prices anytime, and the update shows instantly. No reprinting.

Is this only for restaurants?

No. It's mainly used by restaurants, but salons, clinics and shops use the review side too. It's also available on its own as our Review & Menu add-on.

Print Media

Why don't you show print prices?

Print prices depend on size, paper, quantity and finish, so every job is quoted. Tell us what you need and we'll send a clear quote.

Can you print in a rush?

Yes, rush turnaround is available. Tell us your deadline when you ask for a quote.

Will I see a proof before it's printed?

Yes. We send you a proof to check first, and nothing is printed until you approve it.

Do you deliver?

Yes. Your finished print is delivered to you.

Can you design it for me?

Yes. We can design your print to match your website and brand, or print from your own files.

Can I get print and digital together?

Yes. That's what makes us different: your website, ads and print come from one team, so everything matches.

Let's talk

Still have a question? Let's talk.

Book a free 30-minute call, send us a message, or fill in the form. We'll get back to you during business hours.

Send us an enquiry

All fields except the message are required.

We'll text and email you a confirmation of your enquiry. Reply STOP to opt out of texts.

A line or two about your business and what you need is perfect.